FAQs

General Information

Q: Why should I go for Ayurveda instead of other systems of medicine?

A: Ayurveda is not just a system of medicine; rather it is a lifestyle that promotes balance between the body, mind and the environment. Most other systems of medicine merely treat the symptoms while Ayurveda digs deep into the root cause of the disease. Also, Ayurveda is a natural therapy with no side effects or complications as opposed to other medicinal therapies.


Natural healing is the cornerstone of this ancient medical system that encourages attuning yourself to the inner rhythms of your body. Also, Ayurveda encourages being in sync with nature and its recurring patterns.


The highlights of Ayurveda:

  • Strong preventive measures

  • Establishing daily and seasonal routine

  • Diet plans designed for individual lifestyle

  • Using natural materials, no side effects ˜

  • Detox (Panchakarma) treatments


Q. How does Ayurveda work?

A: Ayurveda goes by the principle – prevention is better than cure. It primarily gets to the root of the problem, trying to eradicate it and heal the system. Ayurveda continues treatment long after the signs and symptoms disappear, but takes measures to restore the natural balance in your body. Also, it takes steps to improve the immunity so that the disease cannot attack you again.


Just like any other system of medicine, an Ayurvedic practitioner will base their diagnosis on examination of the pulse, blood, urine, stool, tongue, extremities, skin, etc.


Q: What are the three doshas or Tridoshas (biological humors)?

A: ‘Tri’ means three and Dosha’ represents humor (bio-entity). Thus, the word ‘Tridosha’ denotes the three humors i.e. Vata, Pitta and Kapha. The state of balance of the doshas represents health while imbalance is the cause of disease. Every dosha has a definite place/location and functions in our body.


Q. Does Ayurveda work?

A: It is important to state that Ayurveda does not offer instant results. You cannot take an herb prescribed by the doctor today, and expect to be fit and fine the very next day. Commitment is very essential while following Ayurvedic medicine. Ayurveda advocates a holistic, healthy lifestyle that includes your diet, exercise habits and spiritual practices. In fact, some of the practices might seem bizarre or even counter-intuitive at first. However, if you follow your doctor’s instructions to the tee and continue with diligence you will find that Ayurveda can become a lifestyle that heals you at the core level. There is a reason that Ayurveda has stood the test of time. Give it time and you will see results.


Q: What are Ayurvedic products? How are they any different from what I can buy at my local drugstore?

A: Ayurvedic products are made with pure and all-natural organic ingredients that benefit you on a holistic level. They are made using herbs and minerals that are processed according to classical Ayurvedic methods. Mainstream products are usually made using synthetic chemicals and harmful ingredients that can affect your health negatively.

The AYUSH Ministry has introduced voluntary quality certification systems in accordance with World Health Organisation (WHO) Good Manufacturing Practices (GMP) guidelines and Quality Council of India (QCI) scheme to certify Ayurvedic medicines with the Ayush Premium Mark. This mark is the regulatory requirement for the export of Ayurvedic medicine. In India, Drugs and Cosmetics Act 1940 and Drugs and Cosmetic Rules 1945 regulate the manufacture of herbal products.


Q: Is Ayurvedic medicine safe or are there side effects?

A: Like any other branch of medicine, Ayurvedic therapies may also have side effects or contraindications. This may happen when therapies are used incorrectly, administered improperly or are prescribed by unqualified practitioners.

Ensure that you only consult qualified Ayurvedic doctors and check their certifications and experience. You should also clearly communicate all the therapies you are using to your Ayurvedic and conventional practitioner to avoid interactions.


Q: What are the different modes of Ayurvedic treatment?

A: There exist eight divisions of Ayurvedic therapeutics: Kayachikitsa (Internal medicine), Shalya Tantram (Surgery), Shalakya Tantram (Otorhinolaryngology and Opthalmology), Kaumara Bhritya (Paediatrics, Gynaecology and Obstetrics), Agada Tantram (Toxicology), Rasayana Tantram (Gerentorology), Vajikarana Tantram (Aphrodisiacs) and Graha Chikitsaa (Psychiatry).


Q: What is Panchakarma?

A: The five principles of treatment are collectively known as Panchakarma. These therapeutic principles include Vamana (medically induced emesis), Virechana (medically induced laxation), Vasti (medicated enema), Shirovirechana (administration of medicines through nose) and Raktmokshan (Bloodletting). Before executing Panchakarma treatment Snehana (olation) and Swedana (perspiration) are employed first.


Q: Is Ayurveda vegetarian? Does taking Ayurvedic treatment means you have to eat only vegetarian?

A: These days, Ayurveda is commonly/wrongly associated with spirituality rather than a lifestyle or even a medical system. This has led many people to believe in the notion that Ayurveda promotes vegetarianism. In ancient India, there was no concept of total vegetarianism. Mamsarasa or meat soup is explained in classical texts as the best medicine for strength building due to Pitta imbalance. Ayurvedic medicines such as Aswagandhadi leham contain meat as an ingredient.

One of the reasons why a vegetarian diet is encouraged is because meat increases Tamas.


Bulk Orders

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Buying, Shipping & Handling

Q: What do you charge for shipping and handling?

A: For orders below Rs. 250, standard shipping and handling is Rs. 50. Orders above Rs. 250 enjoy FREE shipping.


Q: How long does it take for the order to be delivered after I place my order?

A: Most orders are processed within 24 hours of payment being received. We dispatch within 2 days after processing. Ideally, your order will reach you within 7-10 working days of dispatch depending on your location. 


Q: How do I know that my order has been dispatched?

A: We will send you an email with complete information of the order and shipment details as soon as your order is passed on to the shipping company.



Q: How do I check the status of my order?

A: You will be able to track your order through the AWB (Airway Bill) number provided to you in the mail. Please visit the website of the courier company that is delivering your order to track shipment status.


Q: What if my order has not been delivered?

A: If there are products from different brands in your order, it is possible that parts of your order are shipped separately. This means that you might receive your order in separate packages. Please don't worry we will keep you updated in case of any delays in shipment.


Q: Do you deliver worldwide?

A: Yes, we ship ONLY Baidyanath, Kapiva and Good Care products worldwide. We believe that everyone should flourish naturally. Please contact us for special requests. 

Exchange & Returns

Q: What is your exchange and return policy?

A: We will exchange a product only if we have shipped you the wrong/damaged product. Goods can only be exchanged if it is returned unused and intact.

Please email us within 24 hours of delivery if you want to apply for an exchange stating the reason for exchange. We will have our customer care contact you as soon as possible.

We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.

Please mention your invoice number in the mail that you send to us.

Payment Options

Q: What are the different payment options available?

A: To make shopping with us easier for you, allAyurveda.com offers you a wide range of payment options:

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Credit Card: We accept credit card payments against orders as well. You can also pay using your Visa or Master Credit Cards.


Cash On Delivery (COD) option is on its way very soon.


Refund Policy

Q. How do you process refunds?

A: -For goods that you have purchased during an online discount, the refund will be through a coupon code for the amount paid.

-For goods purchased at MRP, we will refund the money using store credit.


Q. How do you initiate the refund payment?

A: If you have canceled your order, we will refund the amount paid via store credit.


Cancellations

Q. How can I cancel my order?

Please write to us at support@allayurveda.com with your order details within 24 hours of ordering. You can also call us at +91-22-62215104. The orders that have already been shipped out by us cannot be cancelled.


Q. Are there instances when allAyurveda.com can cancel my order?

Under certain circumstances it might not be possible for us to accept an order and we may be regretfully compelled to cancel it. Some situations that may result in your order being cancelled can include:

  • lack of stock available for purchase

  • inaccuracies or errors in product or pricing information

  • issues identified by internal credit and fraud evasion department.

We may also ask for additional verification or information before accepting and processing any order. Our customer care will contact you if all or any portion of your order is cancelled or if we require additional information to accept your order. If your order is cancelled after your credit card has been charged, the amount will be reversed back in your account. The customer is requested to comply with our decision on order processing.




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